BDG Architects worked closely with Fifth Third Bank to design and develop the new retail branch prototype currently being constructed across the Fifth Third Bank footprint. The customer-centric design creates an open and flexible environment for both the customer as well as the Fifth Third Bank financial partner. BDG also helped develop of the Retail Design Kit of Parts that is being used for both new ground-up locations as well as rebranding/renovations to existing banking facilities. BDG has designed multiple size prototypical buildings ranging from approximately 1,500 square feet to approximately 3,400 square feet. Our services include Site Test Fits, Due Diligence, Schematic Design, 3D Renderings, Construction Documents, Permitting and Construction Administration. The design of the new Fifth Third Bank Retail Branch is based on this customer-centered approach with the focus on people-first, while keeping in mind their behavior, needs and goals. The new Fifth Third Bank branch offers customers multiple options for conducting business, ranging from a casual open environment to spaces more suitable for private conversations. BDG believes that as customer’s needs continue to change, so must the way services are provided. Thus, the new Fifth Third Bank Retail Branch is a “living” design that is constantly being updated to meet the changing needs of the customer and the demands of the Retail Environment.
The most noticeable difference is the lack of teller windows. Instead, open meeting spaces are available. Bankers can walk around and work with customers in several locations. High and low tables are available, as well as semi-private and private meeting rooms. Employees can complete transactions from anywhere. No more meeting with an employee and then being told to wait in the teller line to complete a transaction. Read more.
The 2,400-square-foot branch’s “next generation” features include mobile bankers using technology that allows them to meet and serve customers in a variety of settings; a tech wall with a dynamic digital screen; and flexible meeting and seating areas. Read more.